Return Policy

COFFEE RETURNS

At Port of Mokha, we uphold the highest quality standards. Our team carefully cups and scores every roast daily, ensuring that only coffee meeting our strict benchmarks is dispatched. Due to this meticulous process, we do not accept returns on coffee.

However, we want you to be completely satisfied with your purchase. If you encounter any issues with your coffee or if there are errors in your order, please contact us at info@portofmokha.com or reach out via our web chat (bottom right of the page).

Please note:

• Estimated transit times are provided by carriers (USPS, FedEx, etc.) and are not guaranteed.
• High-volume periods may cause delays beyond our control.
• Port of Mokha is not responsible for transit delays.

MERCHANDISE & EQUIPMENT RETURNS AND REFUNDS

We offer a 14-day return policy on all merchandise, apparel, and coffee equipment purchases. If you are dissatisfied with your purchase and would like a refund or exchange, please contact info@portofmokha.com with the following details:

• Your name
• Order number
• Date of purchase
• Items being returned
• Reason for return

Items must be returned within 14 days to:

Port of Mokha
1501 Eagle Ct, Ste 1102
Lewisville, TX 75057
United States

Please note:

• Return shipping costs are the responsibility of the customer.
• Original shipping charges are non-refundable.
• Refunds for online purchases will be processed back to the original payment method.
• Exchanges can be processed at our Port of Mokha location in Lewisville, TX.

If you have any questions, feel free to reach out to us—we’re happy to help!